CD of the Month Club FAQ - Revision history

Emily.sharpe: /* Other Questions About My Subscription(s) */

2017-03-30T19:39:15Z

‎Other Questions About My Subscription(s)

Emily.sharpe: /* Other Questions About My Subscription(s) */

2017-03-30T19:33:40Z

‎Other Questions About My Subscription(s)

Denise.fath: /* Other Questions About My Subscription(s) */

2016-08-23T17:41:47Z

‎Other Questions About My Subscription(s)

Denise.fath: /* Other Questions About My Subscription(s) */

2016-08-23T17:40:09Z

‎Other Questions About My Subscription(s)

Denise.fath: /* Other Questions About My Subscription(s) */

2016-08-23T17:01:00Z

‎Other Questions About My Subscription(s)

Denise.fath: /* Login and Registration Issues */

2016-08-23T16:57:31Z

‎Login and Registration Issues

Denise.fath: /* Login and Registration Issues */

2016-08-23T16:56:24Z

‎Login and Registration Issues

Anna.brodarick at 15:07, 5 October 2015

2015-10-05T15:07:38Z

Anna.brodarick at 15:06, 5 October 2015

2015-10-05T15:06:48Z

Anna.brodarick at 14:12, 5 October 2015

2015-10-05T14:12:33Z

@@ Line 72: / Line 72: @@
 Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to:
      Augustine Institute
 S. Syracuse way Suite 310
-S. Syracuse way Suite 310
+    Greenwood Village, CO 80111
-−
-−
 or call 866-526-2151.

@@ Line 73: / Line 73: @@
      Augustine Institute
-E. State Street
-    Sycamore, IL 60178
+S. Syracuse way Suite 310
 or call 866-526-2151.

← Older revision		Revision as of 17:41, 23 August 2016
Line 24:		Line 24:
	'''Will I receive one title per month?'''		'''Will I receive one title per month?'''

−	Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, sharing with family, friends, co-workers, etc. ~~These are~~ brand new Lighthouse ~~Talks~~ each month.	+	Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, sharing with family, friends, co-workers, etc. The title is a brand new Lighthouse Talk each month.

@@ Line 42: / Line 42: @@
 The first CD charge date will be on the 15th of the month and all subsequent charges will be on the 2nd day of every month thereafter.
 MP3 Downloads are charged immediately, then on the 2nd day of every month thereafter.
 '''How do I update my payment information?'''
@@ Line 62: / Line 63: @@
-'''How do I order prior month’s CDs if I want additional copies?'''
+'''How do I order prior months’  CDs if I want additional copies?'''
-Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Lighthouse Online Company Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List here!]
+Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List here!]
@@ Line 71: / Line 72: @@
 Yes. If paying by check, a 12-month subscription is required and may be renewed annually. Please make check payable to:
-     Lighthouse Catholic Media, NFP
+     Augustine Institute
 E. State Street
      Sycamore, IL 60178
@@ Line 78: / Line 79: @@
-'''If I want to submit feedback and comments regarding the presentations, how do I best communicate with Lighthouse?'''
+'''If I want to submit feedback and comments regarding the presentations, how do I best communicate with you?'''
-[https://www.lighthousecatholicmedia.org/feedback Click here] to evaluate a CD or send us an e-mail at [mailto:CDClubInfo@lighthousecatholicmedia.org CDClubInfo@lighthousecatholicmedia.org]
+[https://www.lighthousecatholicmedia.org/feedback Click here] to evaluate a CD or send us an e-mail at [mailto:CDClubInfo@augustineinstitute.org CDClubInfo@augustineinstitute.org].
 '''If I cancel my subscription after my credit card has been charged, will I still receive the CDs?'''
-Yes, once the credit card is charged, we automatically ship the CDs
+Yes, once the credit card is charged, we automatically ship the CDs.
 '''Can I return the CDs after I receive them?'''
-The CD(s) cannot be returned because we have designed this program to keep these CDs as inexpensive as possible. You may cancel your subscription at any time by Logging In to your account. We experience a very low cancellation rate due to the low cost and high value of the program. We receive hundreds of testimonials each month. Please give us your feedback.
+CDs cannot be returned because we have designed this program to keep these CDs as inexpensive as possible. You may cancel your subscription at any time by logging into your account. We experience a very low cancellation rate due to the low cost and high value of the program. We receive hundreds of testimonials each month. Please give us your feedback.
@@ Line 105: / Line 106: @@
 '''How do I contact customer service?'''
-Please e-mail us at [mailto:CDClubInfo@lighthousecatholicmedia.org CDClubInfo@lighthousecatholicmedia.org], or call 866-526-2151.
+Please e-mail us at [mailto:CDClubInfo@augustineinstitute.org CDClubInfo@augustineinstitute.org], or call 866-526-2151.

@@ Line 19: / Line 19: @@
 '''Can I choose my own titles?'''
-The Lighthouse CD of the Month Club titles are a new production each month, therefore, Lighthouse chooses the titles. The automated production process that we use allows us to produce, pack and ship (via bulk mail) a high volume of the same CD title at a reduced price during the month. After that month, production changes over to a new title and the previous title is no longer available through the CD of the Month Club. These past titles are then made available at regular price and can be purchased individually through our online store.
+The CD of the Month Club titles are a new production each month, and, therefore, you are not able to choose the titles. The automated production process that we use allows us to produce, pack, and ship (via bulk mail) a high volume of the same CD title at a reduced price during the month. After that month, production changes over to a new title and the previous title is no longer available through the CD of the Month Club. These past titles are then made available at regular price and can be purchased individually through our online store.
 '''Will I receive one title per month?'''
-Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, or share with family, friends, co-workers, etc. These are brand new Lighthouse productions each month.
+Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, sharing with family, friends, co-workers, etc. These are brand new Lighthouse Talks each month.
 '''When will I receive my first shipment?'''
-CDs - Please allow up to 4-6 weeks for delivery of your first CD(s).
+For CDs, please allow up to 4-6 weeks for delivery of your first CD(s).
-Mp3 Downloads - The first title downloads immediately, after that you will be notified via email at the beginning of the month when you new download is ready.
+For MP3 Downloads, the first title downloads immediately. After that you will be notified via email at the beginning of the month when you new download is ready.
 '''When will I receive my monthly CDs?'''
-Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs actually have all throughout the month to arrive before being considered late.
+Although the CDs are all mailed out on the same day, via bulk mail, they can arrive at different times of the month in different areas of the country. The CDs can arrive any time during the month before being considered late.
@@ Line 41: / Line 41: @@
 The first CD charge date will be on the 15th of the month and all subsequent charges will be on the 2nd day of every month thereafter.
-Mp3 Downloads are charged immediately, then on the 2nd day of every month thereafter.
+MP3 Downloads are charged immediately, then on the 2nd day of every month thereafter.
 '''How do I update my payment information?'''

@@ Line 11: / Line 11: @@
 If you have ever entered an email address, made a purchase on the website, or have been
-a CD or MP3 of the Month Club subscriber, then you already have an account set up in
+a CD or MP3 of the Month Club subscriber, then you already have an account set up on our website.
-Lighthouse Catholic Media.
 If you do not know the previous email address, or no longer have access to it, please contact us
-at 866-526-2151 or cdclubinfo@lighthousecatholicmedia.org and we can update it for you.
+at 866-526-2151 or cdclubinfo@augustineinstitute.org and we can update it for you.
 ===Other Questions About My Subscription(s)===

@@ Line 7: / Line 7: @@
 Your account is contingent upon an email address and you will need to use that same email
-address that the subscription was originally signed up with, in order to access the same
+address that the subscription was originally signed up with in order to access the same
 account.

← Older revision		Revision as of 15:07, 5 October 2015
Line 65:		Line 65:
	'''How do I order prior month’s CDs if I want additional copies?'''		'''How do I order prior month’s CDs if I want additional copies?'''

−	Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Lighthouse Online Company Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List] here!	+	Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Lighthouse Online Company Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List here!]

← Older revision		Revision as of 15:06, 5 October 2015
Line 65:		Line 65:
	'''How do I order prior month’s CDs if I want additional copies?'''		'''How do I order prior month’s CDs if I want additional copies?'''

−	Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Lighthouse Online Company Store]	+	Prior months’ titles may be purchased through the [https://www.lighthousecatholicmedia.org/store Lighthouse Online Company Store] 5-6 weeks after initial release. Want to hear about new product releases immediately? Join our [http://www.lighthousecatholicmedia.org/signup Email List] here!

← Older revision		Revision as of 14:12, 5 October 2015
Line 25:		Line 25:
	'''Will I receive one title per month?'''		'''Will I receive one title per month?'''

−	Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, or share with family, friends, co-workers, etc. These are brand new Lighthouse productions each month. Truth Be Told is another Download of the Month club and is geared toward youth and young adults. These subscribers are sent a different title each month and will receive either 1, 5 or 10 downloads of the same title (not different titles) for that month so they can keep 1 copy for themselves and evangelize with the rest by sharing with family, friends, co-workers, etc.	+	Yes, if you are a CD or MP3 of the Month Club subscriber, you will receive either 1, 2, 6 or 10 copies of the same title (not different titles) for that month so that you can keep 1 copy for yourself and evangelize with the rest, or share with family, friends, co-workers, etc. These are brand new Lighthouse productions each month.